Qozloxdur25 Privacy Policy — Our Commitment to Your Data

1. Information We Collect

Qozloxdur25 collects several categories of personal information when you use our platform. This is collected directly through the registration process, your use of the platform, and your interactions with our systems:

• Account information: Full name, email address, phone number, date of birth, and the username you registered when creating your account.
• Device and browser information: Device type, operating system, IP address, browser type and language settings. This information is collected automatically when you access the platform.
• Payment information: We do not store credit card details or bank account numbers directly. All transactions in Malaysian Ringgit (MYR) are processed through third-party payment processors that comply with industry security standards. We only retain transaction records and payment statuses for internal audit purposes.
• Usage data: In-platform activity records, including login dates and times, games played, bets placed and interactions with platform features.
• Cookies and trackers: Session information, language preferences, and navigation data collected via cookies and similar tracking technologies.

2. How Your Data is Used

All information we collect is used for clear and legitimate purposes. qozloxdur25 uses user data for the following:

• Processing account registrations and verifying user identity to meet compliance requirements.
• Providing, maintaining, and improving platform services including Live Casino, E-Sports, and Virtual Sports.
• Processing deposits, withdrawals and transactions in MYR, and maintaining accurate financial records.
• Sending account-related notifications, promotional updates, and service information via email or in-app messages.
• Detecting and preventing fraud, system misuse, and activities that violate the platform's terms of use.
• Fulfilling legal obligations and the requirements of relevant regulatory authorities.
• Analysing usage patterns to improve the overall user experience and platform features.

3. Cookies, Tracking & Your Choices

The qozloxdur25 platform uses cookies — small text files stored on your device — to enhance your experience. The cookies we use fall into several categories:

• Essential cookies: Required for core platform functions such as login session management and account security. These cookies cannot be disabled without affecting the platform's primary functionality.
• Preference cookies: Saving settings such as your preferred language and interface layout so you don't have to reconfigure them each time you visit.
• Analytical cookies: Helping us understand how users interact with the platform so we can make meaningful improvements.

You can manage or delete cookies through your browser settings at any time. Please note that deleting essential cookies may disrupt your login experience and certain platform functions.

4. Data Storage, Security & Third-Party Sharing

Qozloxdur25 user data is stored on servers protected by SSL encryption and a multi-layered access control system. We adhere to industry-standard information security practices to ensure your data is consistently protected against unauthorised access, loss, or leakage.

Data retention periods vary depending on the type of information. Active account data is retained for as long as the account remains active. Following account closure, certain records may be kept for the minimum period required to fulfil legal obligations and audit requirements.

Qozloxdur25 does not sell, rent or share your personal data with third parties for marketing purposes. However, in certain circumstances, information may be shared with:

• Third-party payment processors required to complete your MYR transactions.
• Regulatory or law enforcement authorities where required under Malaysian law.
• Technical service providers that support platform operations, bound by strict confidentiality agreements.

Every third party we work with is required to comply with data protection standards equal to or stricter than those we uphold.

5. Your Rights as a User

As a qozloxdur25 platform user, you have the following rights regarding your personal data:

• Right to access: You have the right to request a copy of the personal data we hold in relation to your account. This request can be submitted to our support team via email.
• Right to correction: If any information in your account is inaccurate or outdated, you can update it through your profile settings or by contacting our support team.
• Right to erasure: You may request the deletion of your personal data. Such requests will be processed subject to any legal obligations that require us to retain certain records for a minimum period.
• Right to withdraw consent: You may withdraw your consent to receive marketing communications at any time without affecting your overall use of the platform.

To submit any request related to your privacy rights, contact us at [email protected]. We will process your request within 14 working days. You may also refer to our FAQ page for further guidance.

6. Policy Changes & How to Contact Us

Qozloxdur25 reserves the right to update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or current industry practices. Any changes will be published on this page with an updated effective date.

We recommend checking this page periodically. If any changes made are significant and affect how your data is used, we will make every effort to notify active users via in-platform notifications or email.

For any questions, concerns, or requests relating to your data privacy, please reach out to our team:

• Email: [email protected]
• Response time: 1–3 business days for general enquiries; up to 14 business days for formal data requests.

This Privacy Policy is governed by Malaysian laws relating to personal data protection. Continued use of the qozloxdur25 platform after any amendments are published will be considered acceptance of the updated policy.